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Privacy Policy

N99 Game Privacy Policy – How We Protect Your Data

Your personal data belongs to you. This page explains exactly what information N99 Game collects when you use the platform, why we collect it, how it is stored and who it may be shared with. Read it before you register so you know where you stand.

Contents
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Last updated: 1 June 2026  |  This policy applies to all N99 Game accounts and platform usage.

1. Overview

This Privacy Policy explains how N99 Game ("we", "us", "the platform") collects, stores, uses and shares personal information when you visit our website, use the mobile app or interact with any part of the platform. It applies to all registered account holders and visitors.

We understand that privacy is important to our players in Pakistan. When you deposit in PKR via JazzCash, Easypaisa or Raast, place a bet on a cricket match or spin a slot, you share certain information with us as part of that interaction. This policy tells you exactly what we do with that information and nothing more.

By registering an account or using the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions. If you disagree with anything in this policy, you should not use the platform.

We do not sell your personal data to any third party, ever. Data is shared only with service providers who help us run the platform, and only for that purpose.

2. Data We Collect

We collect different types of information depending on how you interact with the platform. Below is a breakdown of what we collect and when.

Data Type Examples When Collected
Registration Data Name, date of birth, email address, phone number At account creation
Identity Verification ID document scans, selfie verification, proof of address When verification is triggered
Financial Data Deposit and withdrawal amounts, payment method type, transaction IDs On each transaction
Gaming Activity Bets placed, games played, session duration, wins and losses During platform use
Device & Technical IP address, browser type, device model, OS version On every visit
Communications Support messages, chat logs, email correspondence When you contact support
Cookies & Analytics Session cookies, analytics identifiers, preference data On every visit

We only collect information that is necessary for operating the platform, processing transactions, verifying identity, preventing fraud and improving the user experience. We do not collect any more than is needed for these purposes.

3. How We Use Your Data

Every piece of data we collect serves a specific purpose. Here is how we use the information we hold about you:

  • Account Management – to create and maintain your account, verify your identity and process your login securely.
  • Transaction Processing – to handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments accurately and on time.
  • Platform Operation – to deliver the games, sports betting markets, live casino, bingo and other features you use on the platform.
  • Fraud Prevention & Security – to detect and prevent fraudulent activity, money laundering, underage access and unauthorised account use.
  • Customer Support – to respond to your queries, resolve disputes and communicate important account-related updates.
  • Responsible Gaming – to monitor gaming patterns that may indicate problem behaviour and to apply account restrictions when requested or when required by our responsible gaming commitments.
  • Marketing & Promotions – to send you bonus offers, promotions related to cricket, PSL, T20 events and other relevant updates, where you have opted in to receive such communications.
  • Platform Improvement – to analyse usage patterns, fix bugs, optimise performance and develop new features based on how players interact with the platform.
  • Legal Compliance – to maintain records as required and to cooperate with lawful requests from authorities where applicable.

We do not use your data for any purpose not listed above. If we introduce a new use for your data in the future, we will update this policy and notify you before doing so.

4. Data Sharing

N99 Game does not sell, rent or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the relevant purpose:

  • Payment Processors – when you make a deposit or withdrawal, your transaction details are shared with the relevant payment provider (such as JazzCash or Easypaisa) to process the transaction. We do not store full card numbers or mobile wallet PINs on our servers.
  • Identity Verification Providers – if account verification is required, your ID documents and personal details may be shared with a third-party verification service to confirm your identity. These providers are contractually bound to use your data only for verification and to delete it once the process is complete.
  • Game and Content Providers – when you play a casino game or use a live dealer service, limited session data is shared with the game provider to deliver the game and record the result. Game providers operate under strict data handling agreements.
  • Technology and Infrastructure Partners – we use trusted third-party providers for hosting, analytics and security monitoring. These providers access data only as needed to perform their contracted services and are not permitted to use it for any other purpose.
  • Legal Obligations – if required by law or a valid legal process, we may disclose your information to the appropriate authorities. We will always try to notify you of such a request unless we are legally prohibited from doing so.

All third-party providers who handle your data are subject to written data processing agreements. They are prohibited from using your data for their own marketing or sharing it further without our consent.

5. Payment Data

When you deposit or withdraw PKR on N99 Game, payment data is handled with an additional layer of care. We record the type of payment method used, the transaction amount, the transaction reference ID and the timestamp. We do not store full card numbers, CVV codes, JazzCash or Easypaisa PINs, or any other sensitive authentication credentials on our systems.

Payment transactions are processed over encrypted connections. Transaction records are retained for as long as required for accounting, fraud prevention and legal compliance purposes. If you dispute a transaction, we may need to share transaction records with your payment provider to investigate and resolve the issue.

N99 Game will never ask for your JazzCash PIN, Easypaisa password, bank account password or card CVV through any communication channel. If anyone claiming to represent N99 Game asks for these, do not share them and contact our support team immediately.

All payment methods used on your account must be registered in your own name. If we detect payments from accounts belonging to a different person, we will pause the account and request clarification before processing any further transactions.

6. Cookies & Tracking

N99 Game uses cookies and similar technologies to make the platform work properly and to understand how it is used. A cookie is a small text file placed on your device when you visit the site. We use the following types:

  • Essential Cookies – these are required for the platform to function. They keep you logged in during a session, maintain your game state and enable secure transactions. You cannot opt out of essential cookies without disabling the platform entirely.
  • Analytics Cookies – these help us understand which pages are visited most, how long users stay and where they navigate from. We use this data in aggregate to improve the platform. Analytics cookies do not identify you personally.
  • Preference Cookies – these remember settings such as your display language and notification preferences so you do not have to reset them on each visit.
  • Marketing Cookies – if you arrived on the site via a promotional link, a cookie may record that referral so we can measure the effectiveness of our promotions. These cookies do not track your activity on other websites.

You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect how parts of the platform function. Clearing cookies will also log you out of your current session.

7. Data Security

We take data security seriously. N99 Game uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, disclosure or destruction. These measures include:

  • SSL/TLS encryption on all data transmitted between your device and our servers.
  • Encrypted storage of sensitive account data including passwords (which are hashed and never stored in plain text).
  • Restricted access to personal data — only staff who need access for their role can view your information.
  • Regular security reviews and monitoring for unusual activity patterns.
  • Two-factor authentication options available for your account to add an extra layer of protection.

While we do everything reasonable to keep your data safe, no digital system can guarantee 100% security. If there is ever a data breach that affects your personal information in a material way, we will notify you as soon as it is practical to do so and take immediate steps to contain the breach.

You also have a role in keeping your account secure. Use a strong, unique password for your N99 Game account and do not share your login credentials with anyone.

8. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after your account is closed. The specific retention periods depend on the type of data:

  • Account and registration data – retained for the duration of your account plus up to 5 years after closure, for legal and audit purposes.
  • Transaction records – retained for at least 5 years to meet standard financial record-keeping requirements.
  • Identity verification documents – retained for the period required by our verification provider's compliance obligations, typically 5 years from last verification.
  • Gaming history – retained for the duration of your account and up to 2 years after closure.
  • Support communications – retained for 2 years after the relevant case is resolved.
  • Analytics data – aggregated and anonymised; retained indefinitely in non-identifiable form.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you. If you request deletion of your account, we will remove or anonymise your personal data subject to any retention obligations we must comply with.

9. Your Rights

As an N99 Game account holder, you have the following rights in relation to your personal data:

  • Access – you can request a copy of the personal data we hold about you at any time.
  • Correction – if any of your personal data is inaccurate or out of date, you can ask us to correct it. Some data such as your registered name or date of birth may require identity verification before changes are made.
  • Deletion – you can request that we delete your personal data. We will do so where there is no legal or legitimate business reason to retain it. Note that some data must be kept for compliance reasons even after account closure.
  • Restriction – you can ask us to limit how we use your data in certain circumstances, for example while a correction request is being processed.
  • Objection to Marketing – you can opt out of marketing communications at any time. You can do this by updating your preferences in the account settings or by contacting support. Opting out of marketing does not affect essential account communications.
  • Data Portability – you can request a copy of your data in a structured, machine-readable format so you can transfer it elsewhere if you wish.

To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

Exercising your data rights will not result in any penalty to your account. We are committed to handling all data requests fairly and promptly.

10. Minors

N99 Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. Registration requires confirmation that the user is an adult, and we may request age verification at any point.

If you believe that a minor has created an account or shared their data with us, please contact our support team immediately. We will investigate promptly and delete any data belonging to a person under 18, and close the associated account.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms on shared or family devices. If you are concerned about a young person's access to N99 Game, please reach out to us directly.

11. Policy Updates

We may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. The updated version will always be published on this page with a revised "last updated" date at the top. For material changes — those that significantly affect how we use your data — we will notify registered users via email or an in-platform notification before the change takes effect.

Your continued use of the platform after an update to this policy means you accept the revised version. If you do not agree to the changes, you should stop using the platform and contact us to close your account and request deletion of your data where applicable.

Bookmark this page so you can easily check for updates. The "last updated" date at the top will change whenever the policy is revised.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, please get in touch with our support team. You can reach us via the following:

  • Email: [email protected] (plain text only – do not send sensitive documents via email without requesting a secure channel first)
  • Live Support: available through the platform after logging in to your account
  • FAQ: visit our FAQ page for answers to common questions

We aim to respond to all privacy-related queries within 3 to 5 business days. For data deletion or access requests, the process may take up to 30 days depending on the complexity of the request and the volume of data involved.

Your Privacy, Our Commitment

How N99 Game Keeps Your Data Safe

Six key ways we protect your personal information on the N99 Game platform every day.

End-to-End Encryption

All data sent between your device and N99 Game servers is encrypted using SSL/TLS. Your login, payment details and personal information travel over a fully secured connection at all times.

We Never Sell Your Data

N99 Game does not sell, rent or trade your personal data to advertisers or data brokers. Your information is used only to run your account and improve your experience on the platform.

Secure PKR Payments

Transaction data for JazzCash, Easypaisa, Raast and bank transfers is processed securely. We never store your mobile wallet PIN, card CVV or bank password on our servers.

You Control Your Data

Request access to your data, ask for corrections, or request deletion at any time. Our support team handles data rights requests promptly and without any penalty to your account.

Strict Age Verification

We verify that all account holders are aged 18 or above. Any data found to belong to a minor is deleted immediately and the associated account is closed without exception.

Breach Notification

In the unlikely event of a data breach that materially affects your information, we will notify you as quickly as possible and take immediate action to contain the issue and protect your account.

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